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State Farm® Insurance Agent

Anna Jones

4.8 out of 5 (71 reviews)

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What our customers say about us...

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Sandra Brown

August 2, 2022

5  out of  5
"my experience was one of great detail and knowledge as well as very friendly."
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Asia Perry

August 1, 2022

5  out of  5
"A very nice person who was very helpful every step of the way 💓"
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Candice Rogers

June 28, 2022

5  out of  5
"Demetrius is awesome! She is always very polite and will provide the best assistance needed to any question you may have."
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Brittney Baker

June 23, 2022

5  out of  5
"BreTrell has to be one of the best staff members, he’s very polite & informative"
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Adriane Hargrove

June 18, 2022

5  out of  5
"Very efficient and quick service. Ms White explained my polices to me and was very professional and personable.. excellent customer service from the time I walked in!"
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Chelsie Stringer

May 21, 2022

5  out of  5
"My experience with them has always been good when I have a question about any I'm calling them and they clear up any questions I may have"
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Checketia Gaines

May 20, 2022

5  out of  5
"I have been with your company for a long time and never; have I not been treated with friendly people in Anna Jones Agency. This is also when I call on the phone. Today I had the pleasure of speaking with a nice young lady name Demetrius."
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Terri Mckneely

May 12, 2022

5  out of  5
"I've been a customer with Anna Jones over 8 years and Anna and her staff are the best, doesn't get any better than them. Go to the best for all your insurance needs!! Thanks Anna and Staff, your the best and greatly appreciated!!"
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Debra Hutcherson

April 29, 2022

5  out of  5
"Office staff and agent are kind, considerate and efficient."
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Victoria Wade

April 5, 2022

5  out of  5
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Sareda McPhee

March 29, 2022

5  out of  5
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Michelle Lewis

March 23, 2022

5  out of  5
"Ms. Anna J. is one of the best agents. Very professional. She eloquently took her time to help me work through a complicated process."
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March 22, 2022

5  out of  5
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Jessica B

March 16, 2022

5  out of  5
"I encountered pleasant customer service from Mrs.Lorraine White. Thanks Again!!"
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Consuello Brown

January 28, 2022

5  out of  5
"Lorraine was great she handled my switch promptly and efficiently."
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Martina Webb

January 21, 2022

5  out of  5
"I have been a customer for over 15 years and this has been one of my best experiences with State Farm. Ms. Lorraine provided me with exceptional customer service and made the process very easy."
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Bronwyn Lawrence

January 18, 2022

5  out of  5
"Great customer service every time I speak with Demetria! She is a great asset to Anna Jones State Farm Agency."
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Kealla Henderson

January 17, 2022

5  out of  5
"Demetrius is absolutely delightful. The consistency of passion to remind me of my renewals, payments and any changes to my policy are truly appreciated. Thank you so much for this💯❤️"
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Mz. White

January 17, 2022

5  out of  5
"I contacted the office regarding my premium. We completed a policy review which ended in a reduction in my premium. They added discounts that I qualified for. Thank you Lorraine for getting my premium down."
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Bretrell Reese

October 27, 2021

5  out of  5
"Very professional staff, and AWESOME rates I highly recommend!!!"
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Mimi Wright

October 27, 2021

5  out of  5
"The staff is very nice and professional. They always answers my questions and gives me good customer service."
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August 11, 2021

3  out of  5
"Tl;DR Incredibly nice, but... I will start with the positives. Anna Jones and her assistant are both incredibly nice and lovely people, pleasant to work with - she even sent me a birthday card! Just genuinely great people, working for a good insurance company. If I didn't have such a weird experience transferring my insurance, I might have even given them 5 stars. But. There are two kinds of customer service people - those who when they don't know an answer, look it up, even if it takes more time, and those who answer off the top of their head to resolve things quickly. The people (or really, person - I've only worked with one) who work at Anna Jones are the second kind, and this has cost me extra time on the phone with State Farm's main headquarters to check their work, in addition to money (which was all eventually refunded, but I digress) and stress. On two separate occaisions, I was given a brand new policy and had an old one cancelled (on one occaision improperly) *without being told that's what happened*. This led to confusion, stress, and a reduction in my ability to handle my own payments and make my own choices with my insurance. The worst were recurring charges that they incorrectly attributed to something new every time I called for four months - a discount that no longer applied, an insurance policy leftover from an old office, or a difference in payment being corrected. It turned out to be exactly none of those things, and was instead a latent transferred policy from their office that I was being charged for. It took State Farm main 15 minutes to figure that out - something that they could have handled on their own and saved me the trouble, the first time I called rather than leaving it to me to get frustrated on the 8th after the most recent round of excuses. This is kind of small potatoes, but after coming from a State Farm office in another state that ran like a well-oiled machine, the kneejerk answer of "no," has led me to doublecheck their work. I could easily raise this rating to five stars if they would take the time to train people to be honest in their answers to their customers, even if the answer is no. When things go well, they go well, and when they dont, well, thank goodness for State Farm main."
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December 30, 2020

5  out of  5
"Very helpful and pleasant"