Anna Jones

"Let me just say, I would NOT recommend any one in the greater Baton Rouge area to go anywhere else! I have been a customer with Anna for over 7 years, she has an excellent staff that works very hard to provide the proper services needed. I especially like the front desk customer service representative, I think his name may be trey or trell, he is often the first person of contact when in the office or calling and he is a very professional, kind and responsible worker."

"State Farm, Anna Jones has provided excellent service for my family over 30 years. Anytime and every time there has been a need, all we had to do was call and she was there for us. I highly recommend State Farm to everyone who needs insurance. They are there to meet your needs. Thank you Anna Jones and State Farm, you are one in a million."

"Anna Jones and her staff are always extremely professional and accessible. Every time I call they answer and provide me with the exact information I need regarding my policy no matter how big or small. They are very responsive and professional and I highly recommend!"

"I came to Anna Jones state farm looking for life insurance. I remember a schoolmate Demetrius Wright talking about it on FB. I reached out to her and literally within 24 hours an agent called me to get it taken care of. I didn't need to go in office or anything. Now my whole family has life insurance and I don't need to worry about that burden when God calls the..home. Thank you Anna Jones State Farm. You guys are the GOAT!!."

"Tl;DR Incredibly nice, but... I will start with the positives. Anna Jones and her assistant are both incredibly nice and lovely people, pleasant to work with - she even sent me a birthday card! Just genuinely great people, working for a good insurance company. If I didn't have such a weird experience transferring my insurance, I might have even given them 5 stars. But. There are two kinds of customer service people - those who when they don't know an answer, look it up, even if it takes more time, and those who answer off the top of their head to resolve things quickly. The people (or really, person - I've only worked with one) who work at Anna Jones are the second kind, and this has cost me extra time on the phone with State Farm's main headquarters to check their work, in addition to money (which was all eventually refunded, but I digress) and stress. On two separate occaisions, I was given a brand new policy and had an old one cancelled (on one occaision improperly) *without being told that's what happened*. This led to confusion, stress, and a reduction in my ability to handle my own payments and make my own choices with my insurance. The worst were recurring charges that they incorrectly attributed to something new every time I called for four months - a discount that no longer applied, an insurance policy leftover from an old office, or a difference in payment being corrected. It turned out to be exactly none of those things, and was instead a latent transferred policy from their office that I was being charged for. It took State Farm main 15 minutes to figure that out - something that they could have handled on their own and saved me the trouble, the first time I called rather than leaving it to me to get frustrated on the 8th after the most recent round of excuses. This is kind of small potatoes, but after coming from a State Farm office in another state that ran like a well-oiled machine, the kneejerk answer of "no," has led me to doublecheck their work. I could easily raise this rating to five stars if they would take the time to train people to be honest in their answers to their customers, even if the answer is no. When things go well, they go well, and when they dont, well, thank goodness for State Farm main."